This policy outlines the terms under which refunds or cancellations may be considered for services provided by Ekalinga Travel Services LLP.

1. Nature of Services

Ekalinga Travel Services LLP provides visa application assistance services, including application review, guidance, and support. We are not a government authority and do not issue visas.

2. Service Fee

The service fee charged for our assistance is non-refundable once the application review or processing has begun.

3. Government Fees

Any government fee paid as part of the application process is non-refundable, as it is charged directly by the respective government authority.

4. Cancellation Policy

Cancellation requests may be considered only if the application has not yet been reviewed or submitted. Once processing has started, cancellation may not be possible.

5. Visa Decisions

Visa approval or rejection is solely at the discretion of the respective government authority. Service fees are not refundable in case of rejection, as the assistance service has already been provided.

6. Applicant Responsibility

Applicants are responsible for providing accurate and complete information. We are not responsible for delays, rejections, or additional requirements resulting from incorrect or incomplete details.

7. Incomplete Applications

If required information or documents are not provided within a reasonable timeframe, the application may remain incomplete and no refund will be applicable.

8. Exceptional Circumstances

In limited cases involving technical issues directly related to our platform, a partial or full refund of the service fee may be considered at our discretion.

9. Processing Time Disclaimer

Processing times are determined by external authorities. We are not responsible for delays caused by government processing, system issues, or circumstances beyond our control.

10. Policy Updates

This policy may be updated from time to time. Continued use of our services indicates acceptance of the latest version.

11. Contact Information

For questions regarding this policy, please contact:
Email: support@vishu-tr.org

Disclaimer

Ekalinga Travel Services LLP is an independent private consultancy providing visa application assistance services. We are not affiliated with any government, embassy, or immigration authority.

Applicants may choose to apply directly through official government websites without using our services.